Despite the sincere efforts by organizations to match the overwhelming need for digitization today, they often go unrewarded due to employees not being up to the task. According to the Salesforce Global Digital Skills Index 2022, only 27% of global workers felt they were equipped with the right resources to learn digital skills already while an even more meager 24% felt they would be ready in the following 5 years. Without the right resources, expecting user engagement and motivation is useless. 

[Image: Infographic as below. Combine the 2 images into one. Where the pointing line comes up and has 27%/24% written above it, add the following texts underneath the line – for 27%, add “global workers equipped with resources to learn digital skills in 2022” and for 24%, add “global workers equipped with resources to learn digital skills in 5 years from 2022” 

However, with the right kind of support, employees would not feel overloaded or ill-equipped to adopt and use new software. While the number and variety of tools to help with software adoption are plenty, choosing the right ones is essential for a positive response in your workforce. In-app training is one such method that will be your best friend in the digitization journey by giving your learners immersive, true-to-life learning experiences. 

The Role of In-App Training in Driving Engagement

When it comes to software onboarding, the contribution of in-app training is irreplaceable. In-app training allows undisrupted, seamless learning integrated or simultaneous with the live system. This allows the learner to learn from a system that provides the real experience in real-time. They do not have to learn theoretical knowledge at one point and then apply it at some point in the future, inevitably forgetting most of the information consumed. This just-in-time format of training is especially beneficial for employees, who have to juggle work and learning to maintain their careers. However, it serves the employer organization equally. 

For example, when it comes to user or employee onboarding, in-app training tools provide guidance to the learner as they use the application side by side. This saves a lot of time, effort, and money for both parties and also reduces the need for repeat or refresher training very frequently. Trainees are able to grasp the basic principles and workings of the software application from the get-go. Mistakes are reduced when working on live processes, reducing risks to the organization itself. Moreover, working hours are not wasted in learning the app before starting to work on it. 

Another instance where in-app guidance is highly useful is for new software or upgrade rollouts. Such a process needs to be smooth and seamless and not obstruct or hamper the daily business of the organization. That is only possible if a process can be put into place that allows the software to be used while the users are learning on it. However, it also adds the threat of human errors to the risk, which is no smaller than that of disruption. To counter this issue, in-app support can be used that provides a safe environment to the learner, guiding them through every step and preventing mistakes from reaching the live system. 

Benefits of In-App Training

In-app training shows several beneficial results when applied in a thoughtful manner. You will observe: 

Reduced Learning Curve for Users

In-app training takes learners to the core of the application to be trained in. They do not have to learn the necessary information on one platform and then apply it after an extended period on the actual application. By allowing learners to learn and apply their knowledge in the same place, retention and recall are improved and the total time from information consumption to successful application is shortened. This reduces the overall learning curve for software onboarding. As a result, the time from pre-go live to post-go live is significantly decreased too. 

Enhanced Productivity and User Satisfaction

Traditional training methods depend on conventional learning materials like texts, audio, video, slides, etc. to train users. As effective and relevant as they still might be, this old-fashioned classroom style of teaching often does not suit most learners. A more immersive and involved manner of training like in-app guidance can help increase productivity greatly when it comes to both learning information and using it in real-life situations. Moreover, the increased learning efficiency boosts morale and user satisfaction too. 

Cost-Effectiveness Compared to Traditional Training

Traditional training procedures involve several steps from learning module creation to live system application. This takes up an enormous amount of time, effort, and resources, resulting in greater expenses and lost hours of productive work. All of this contributes to the higher cost of training your users. By integrating all the steps of traditional training on a single platform, in-app training guarantees higher cost-effectiveness throughout the training process. You also do not have to deploy multiple digital or manual tools across the training flow. 

How Assima Train Transforms In-App Training

Assima Train is the ultimate weapon to have in your L&D arsenal if you wish to streamline the training process and drive up user engagement. Its most useful features and benefits in this regard include: 

• Hyper-Realistic App Clones – Assima’s 4X patented authoring tool allows you to create true-to-life clones of the application you wish to train your users in. They are highly interactive and feel exactly like using the real software, but without the risks of making errors in the live system. This makes the learning experience highly immersive and provides more confidence to the trainees when they move to the real system. 

• Object-Based Simulations – The simulations captured with Assima Train are created as highly editable, object-based clones that can be modified in any manner. Hence, not only are they easy to maintain unlike sandboxes and training clients, but you can also train users in versions of the software that are yet to go live. It makes the life of the content creators and training instructors much easier. 

• Complete Scalability – Translating lessons, anonymizing or modifying data, reworking lessons for software upgrades, creating multiple datasets or output modes – everything can be done in just a few steps without recreating the material from scratch. Changes made are reflected across lessons, so you don’t have to modify every record of the lesson one by one. This enhances the scalability and agility of your L&D. 

• Actionable Insights – Assima Train allows the training supervisor to track the progress of every learner down to the last click and input. They can also take advantage of the detailed analytics and insights prepared on their dashboard. Having these insights helps assess the effectiveness of the lesson and modify it to suit the needs of each learner or batch of learners. This, in turn, improves their experience and boosts user satisfaction.

Assima Train, when used in conjunction with Assima In-App Search, provides one of the best options in current times for software adoption solutions. On one hand, Assima Train provides an immersive yet risk-free training environment that accurately emulates the live system, allowing you to practice until you are confident enough to use the live system. On the other hand, In-App Search is a tool that overlays the actual application, providing you with a means to access information when and where you need it. Thus, you get support at the point of need in a contextual manner. 

Best Practices for Implementing In-App Training

While in-app training has many benefits, you can only leverage them with thoughtful planning and strategic implementation. Here’s how you can do it: 

Step 1: Analyzing User Needs and Setting Clear Goals 

To choose the right way to integrate in-app training, you need a clear vision of what you are trying to accomplish. Survey your user base to figure out their requirements so that you can fulfill them through targeted training. You also need to assess the key goals and objectives of your organization so that you understand what you are trying to accomplish with the training plan you have in mind. 

Step 2: Creating Interactive, Scenario-based Modules 

Based on the findings of the previous step, create a training plan that aligns with your vision. Use the framework of this plan to design scenario-based training modules that provide an interactive experience at the same or at least a comparable level with that of your target software. Ensure that these lessons are engaging enough for your learners to take an interest in the training and not slack off. 

Step 3: Using Analytics to Refine Training Content 

Track and measure the progress and involvement of your learners on a granular level. It will give you usable insights on how you can improve the training process and guarantee good engagement, satisfaction, and results. You can even refine the training content to suit the individual needs of the users in a manner that suits their learning needs and capabilities.

Measuring the ROI of In-App Training

It can be confusing at times what the best methods and metrics would be to track learning engagement and software adoption. While the answer would be different for different organizations, applications, and circumstances, here are a few ones that can be universally utilized: 

There are also other metrics to be followed that give an indirect look into the success of the training program. You can calculate ROI by tracking the reduction in training costs alongside the increase in user adoption rate. User engagement can similarly be tracked by linking time spent in learning with the successful pass rate. You should also seek to observe improvements in employee performance following the training program to evaluate the success of the program. Finally, do a survey for learner feedback that gives you the most transparent peek into how they feel about the training. Assima also has an ROI calculator you can use. 

Assima has helped numerous organizations improve their learning statistics. CHU Montpellier replaced 3 hours of classroom training with 40 minutes of distance learning, effectively easing the learning curve. UK energy company npower saved £3 million and delivered training programs with 80% less staff while reducing new user onboarding time from 33 days to 18 days. Global Airline also saved £630,000, shortened learning time from 3 days to 2, and received stellar user feedback after using Assima. 

Conclusion

Assima applies in-app training through its solutions and helps organizations streamline their training process while improving user engagement and promising more fruitful software onboarding. When you leverage the benefits provided by Assima, you see guaranteed results. Want to see firsthand how it works? 

FAQs 

What is in-app training? 

In-app training refers to using platforms and tools that allow you to work on a real application or a life-like simulation of it as part of the training procedure. You get full guidance and support on the right action to take or the right approach to follow throughout the process. 

How does in-app training improve user engagement? 

In-app training provides learning materials and support at the point of need. You get an immersive learning experience that allows application at the point of information consumption. This helps keep the learner engaged and interested as they understand every action and incident through cause and effect. 

Why choose Assima Train for in-app training? 

Assima Train allows you to create hyper-realistic, hyper-interactive simulations of applications. Users feel like they are working on the live application when in reality, it is a safe, controlled environment without any risks. You provide an immersive experience while not dealing with the fear of making mistakes, boosting confidence and motivation. 

Can in-app training reduce training costs? 

In-app training reduces training time and lowers the steepness of the learning curve. The time and resources expended from software installation to live usage is reduced, which ultimately shows up as cost savings in your budget. 

Is in-app training effective for remote teams? 

In-app training is especially suitable and effective for remote teams. When you have a remote workforce, you cannot have training instructors sitting with every employee guiding them on the usage of every software you have. In-app training effectively takes the place of this instructor and actually does a better job too.